Skip to main content

Troubleshooting

iD4 MKII will not power on​

  • Check that the USB cable is firmly connected.
  • Try another USB port on the computer.
  • Try another suitable USB cable.
  • If a USB hub is being used, test iD4 MKII connected directly to the computer.
  • If using USB-A, make sure the port can provide the required USB 3.0 power.

No audio playback​

  1. Check the USB connection and confirm that the white USB status LED is solid.
  2. Make sure iD4 is selected as the computer and DAW playback device.
  3. Check that Monitor Mix is not turned fully to INPUT when you want to hear DAW playback.
  4. Check the speaker/headphone connections and output level.

Clicks, pops or unstable playback​

A buffer size that is too low for the computer/session can cause clicks, pops or stuttering.

Increase the buffer size and test again. Larger projects with many plug-ins or virtual instruments may require a higher buffer size.

On Windows, also make sure the current Audient iD driver is installed. Keep iD4 MKII firmware up to date because firmware releases may include audio-performance fixes.

Loud feedback from the speakers​

This can occur when a live microphone is monitored through speakers in the same room.

  • Turn Monitor Mix fully towards DAW if the live input does not need to be monitored.
  • Or press Mute Speakers and monitor through headphones.

Echo or doubled audio while recording​

If you are using iD4 MKII direct monitoring through Monitor Mix, disable software/input monitoring for the same signal in the DAW. Otherwise both the direct signal and the delayed DAW-monitored signal can be heard.

USB status LED is not solid​

A solid white USB LED indicates stable communication. Check the USB connection, port and cable. If the problem continues, contact Audient Support.

Still having problems?​

Search the Audient Help Centre or submit a support request with details of the computer, operating system, DAW, iD software/driver version and the behaviour you are seeing.