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Warranty and Service

iD4 MKII is covered by Audient's 3-year Limited Warranty, subject to the current Audient Warranty Policy.

For qualifying products, the warranty period is three years from the original purchase.

Warranty eligibility​

To access the 3-year Limited Warranty:

  • the product must meet the eligibility requirements in the current Audient Warranty Policy
  • proof of purchase is required
  • the warranty applies to the original owner and is not transferable

Keep the original dated invoice or store receipt because it will be required to establish warranty status.

What the warranty covers​

The Limited Warranty covers eligible manufacturing defects that become apparent during the warranty period.

For the complete terms and exclusions, see the Audient Warranty Policy.

If iD4 MKII develops a fault​

  1. Contact Audient Support first for troubleshooting assistance.
  2. If the unit is confirmed as apparently faulty, provide proof of purchase so its warranty status can be established.
  3. Contact the dealer or local distributor as directed.
  4. If the unit qualifies for warranty service, the dealer or distributor will arrange the applicable repair or replacement process.

Products purchased abroad​

If iD4 MKII was purchased outside your normal country of residence, the local distributor in your country of residence may not be able to honour the Limited Warranty.

Refer to the current Audient Warranty Policy for the applicable return and service options.

Out-of-warranty service​

If iD4 MKII requires service outside the warranty period, chargeable service may be available through Audient's distributor network.

Contact Audient Support, your dealer or your local Audient distributor for assistance.