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Warranty, Registration & Service

ASP880 contains no user-serviceable components. Refer diagnosis and repair to qualified service personnel. Opening or modifying the unit can void warranty coverage.

Register the product​

Register ASP880 through the Audient ARC portal. Keep the original dated invoice or store receipt and the product serial number.

Current limited warranty​

Audient’s current warranty policy provides a three-year limited hardware warranty for products purchased on or after 1 February 2021, and retrospectively for products purchased after 1 February 2018. Proof of purchase identifying the product serial number is required. The warranty is offered to the original owner of products purchased from an authorised Audient reseller and is not transferable.

Coverage and exclusions are governed by the current Audient warranty policy, which should be consulted for the full terms and territorial conditions.

Obtain support or arrange service​

  1. Check the cable connections, clocking and destination interface or recorder setup.
  2. Contact Audient Support before returning the unit.
  3. If Support confirms a fault within warranty, provide proof of purchase and follow the instructions to contact the original dealer or the distributor for the market in which the unit was purchased.
  4. Do not send the unit without return instructions. Out-of-warranty repair may be chargeable and is subject to local service and parts availability.

The warranty is return-to-base: the unit is returned carriage-paid to the dealer or responsible distributor. If the product was purchased outside the owner’s country of residence, it may need to be returned to the original point of purchase.