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Warranty and Service

Audient currently provides a 3-year limited hardware warranty for its products, subject to the current warranty terms and proof-of-purchase requirements.

Warranty period​

Audient's current policy states that:

  • Products purchased on or after 1 February 2021 have a 3-year limited warranty from the original purchase date.
  • The 3-year limited warranty is also offered retrospectively for products purchased after 1 February 2018.
  • Proof of purchase is required to establish warranty status.
  • The warranty is offered to products purchased from an authorised Audient reseller and is not transferable to a second owner.

For the complete and current terms, see the Audient Warranty Policy.

If you think EVO 8 is faulty​

Before returning the unit, contact Audient Support or the dealer from which EVO 8 was purchased. Many apparent hardware faults can be resolved through setup or troubleshooting checks without returning the product.

If the unit is confirmed as faulty and is within the warranty period:

  1. Provide proof of purchase when requested.
  2. Contact the original dealer or the authorised distributor responsible for the country in which the product was purchased.
  3. Follow the return instructions provided by the dealer or distributor.

The limited warranty is provided by Audient, with warranty activity normally handled through the dealer, distributor or authorised service network in the market where the product was purchased.

If EVO 8 was purchased outside your normal country of residence, it may need to be returned to the original point of purchase for warranty service.

For the current return process, see How To Return a Product Under Warranty.

Warranty limitations​

The current Audient warranty policy does not cover defects arising from improper use, normal wear and tear, or use with an unapproved device.

The limited warranty may also be void if the serial-number label has been removed or tampered with, or if the product has been modified electronically, digitally or mechanically.

Do not attempt component-level repairs yourself. Refer servicing to qualified service personnel.

Out-of-warranty service​

If EVO 8 is outside the warranty period, contact Audient Support or your local distributor for available service options. Out-of-warranty repairs may be chargeable at the service centre's current rates.

Contact Audient​

Audient Ltd
Aspect House
Herriard
Hampshire
RG25 2PN
United Kingdom

Telephone: +44 (0) 1256 381944
Email: support@audient.com

Next steps​

For common setup and operating issues, see Troubleshooting.