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Warranty and Service

NERO is covered by Audient's 3-year Limited Hardware Warranty, subject to the current Audient Warranty Policy.

Warranty period​

Audient's current warranty policy states that:

  • Products purchased on or after 1 February 2021 have a 3-year limited warranty from the original purchase date.
  • The 3-year limited warranty is also offered retrospectively to qualifying products purchased after 1 February 2018.
  • Proof of purchase is required to establish warranty status.
  • The warranty applies to qualifying products purchased from an authorised Audient reseller.
  • The warranty applies to the original owner and is not transferable to a second owner.

For the complete and current terms, exclusions and eligibility requirements, see the Audient Warranty Policy.

What the warranty covers​

The Limited Hardware Warranty covers eligible manufacturing defects that become apparent during the warranty period, including faults caused by defective materials or workmanship.

For the complete definition of covered faults and exclusions, refer to the current Audient Warranty Policy.

If you think NERO is faulty​

Contact Audient Support before returning the unit.

Audient Support will help troubleshoot the issue and confirm the appropriate next steps.

If NERO is confirmed as faulty and within the warranty period:

  1. Provide proof of purchase when requested.
  2. Follow the instructions provided by Audient Support.
  3. Contact the original dealer or applicable distributor when instructed.
  4. Follow the return instructions supplied by the dealer or distributor.

Warranty service is normally handled through the authorised dealer, distributor or service network responsible for the market in which the product was purchased.

Products purchased outside your normal country of residence​

If NERO was purchased outside your normal country of residence, your local distribution partner may not be able to honour the Limited Warranty.

Refer to the current Audient Warranty Policy for the applicable return and service options.

Out-of-warranty service​

If NERO requires service outside the warranty period, chargeable service may be available through Audient's distributor or authorised service network.

Contact Audient Support for the current repair route.

warning

NERO contains no user-serviceable components.

Do not open or attempt component-level repair yourself. Internal servicing should be carried out only by qualified service personnel.

Support​

Visit support.audient.com for current support information or contact the Audient Technical Support team at support@audient.com.

Audient Ltd
Aspect House
Herriard
Hampshire
RG25 2PN
United Kingdom

Next steps​

Continue to the Glossary.