Warranty and Service
ASP510 is covered by Audient's 3-year Limited Hardware Warranty, subject to the current Audient Warranty Policy.
Warranty period
Audient's current warranty policy states that:
- Products purchased on or after 1 February 2021 have a 3-year limited warranty from the original purchase date.
- The 3-year limited warranty is also offered retrospectively to qualifying products purchased after 1 February 2018.
- Proof of purchase is required to establish warranty status.
- The warranty applies to qualifying products purchased from an authorised Audient reseller.
- The warranty applies to the original owner and is not transferable to a second owner.
For the complete and current terms, exclusions and eligibility requirements, see the Audient Warranty Policy.
If you think ASP510 is faulty
Contact Audient Support before returning the unit.
Audient Support can help confirm the fault and the appropriate service route.
If ASP510 is confirmed as faulty and within the warranty period:
- provide proof of purchase when requested
- follow the instructions supplied by Audient Support
- contact the original dealer or applicable distributor when instructed
- follow the return instructions supplied by the dealer or distributor
Out-of-warranty service
Chargeable service may be available outside the warranty period through Audient's distributor or authorised service network.
Contact Audient Support for the current repair route.
ASP510 contains no user-serviceable components.
Do not open or attempt component-level repair yourself.
Support
Visit support.audient.com or contact the Audient Technical Support team at support@audient.com.
Audient Ltd
Aspect House
Herriard
Hampshire
RG25 2PN
United Kingdom