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Warranty and Service

Audient currently provides a 3-year limited hardware warranty for qualifying products, subject to the current warranty terms and proof-of-purchase requirements.

Warranty period​

Audient's current warranty policy states that:

  • products purchased on or after 1 February 2021 have a 3-year limited warranty from the original purchase date
  • the 3-year limited warranty is also offered retrospectively to qualifying products purchased after 1 February 2018
  • proof of purchase is required to establish warranty status
  • the warranty applies to products purchased from an authorised Audient reseller
  • the warranty is not transferable to a second owner

Registering iD14 MKII in Audient ARC is recommended, but proof of purchase is still required for a warranty claim.

For the complete and current terms, see the Audient Warranty Policy.

If you think iD14 MKII is faulty​

Before returning the unit, contact Audient Support.

If iD14 MKII is confirmed as faulty and within the warranty period:

  1. Provide proof of purchase when requested.
  2. Follow the instructions provided by Audient Support.
  3. Contact the original dealer or applicable distributor when instructed.
  4. Follow the return instructions supplied by the dealer or distributor.

Warranty service is normally handled through the authorised dealer, distributor, or service network responsible for the market in which the product was purchased.

If iD14 MKII was purchased outside your normal country of residence, warranty service may need to be arranged through the original point of purchase.

Warranty limitations​

The current limited warranty does not cover defects arising from improper use, normal wear and tear, or use with an unapproved device.

The warranty may also be void if the serial-number label has been removed or tampered with, or if the product has been modified electronically, digitally, or mechanically.

Refer to the current Audient Warranty Policy for the complete terms and exclusions.

Servicing​

iD14 MKII contains no user-serviceable components. Do not attempt component-level repairs yourself. Refer servicing to qualified service personnel.

Out-of-warranty service​

If iD14 MKII is outside its warranty period, contact Audient Support or the relevant distributor for available service options. Out-of-warranty repairs may be chargeable.