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Warranty, Service and Contact

Three-year limited warranty​

Qualifying Audient hardware is covered by a three-year limited warranty from the original date of purchase, subject to Audient's current warranty terms and proof of purchase.

The warranty covers faults caused by defective materials or workmanship under normal use. It does not cover damage caused by misuse, accident, unauthorised modification/repair, or other exclusions in the current warranty terms.

The manufacturer's limited warranty applies to the original purchaser and is not transferred simply because a product is sold second-hand. This is separate from ARC registration: a second-hand owner can register eligible Audient hardware in ARC for current drivers/support resources even when the original warranty does not transfer.

For the current full terms, see audient.com/warranty/.

If you think iD48 is faulty​

  1. Visit support.audient.com and complete the relevant troubleshooting first.
  2. If the fault remains, contact Audient Support with the serial number, proof of purchase where applicable, computer/OS details and a clear description of the problem.
  3. If a hardware repair is required, Support will advise the appropriate dealer, distributor or authorised service route for your region and warranty circumstances.
  4. Do not return the unit or arrange component-level repair unless instructed by Audient/the authorised service route.
warning

There are no user-serviceable components inside iD48. Opening or modifying the unit can create a safety risk and may affect warranty eligibility.

Audient contact​

Audient Ltd
Aspect House
Herriard
Hampshire
RG25 2PN
United Kingdom

Technical support and repair enquiries: support.audient.com

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