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Warranty and Service

Three-year Limited Hardware Warranty​

Audient provides a 3-year Limited Hardware Warranty for qualifying products.

For products purchased on or after 1 February 2021, the warranty period is three years from the original purchase date. The three-year warranty is also offered retrospectively to qualifying products purchased after 1 February 2018.

The warranty is additional to your statutory rights in the country of purchase.

Proof of purchase​

Proof of purchase is required for a warranty claim. Keep your original dated invoice or store receipt.

Registering iD44 MKII through Audient ARC is recommended, but product registration does not replace the requirement for proof of purchase.

Eligibility​

The Limited Warranty applies to qualifying products purchased from an Authorised Audient Reseller and is not transferable to a second owner.

The warranty does not cover defects arising from improper use, normal wear and tear or use with an unapproved device. Current warranty terms also address product modification and serial-number-label tampering.

Refer to the current Audient Warranty Policy for the complete terms, conditions and exclusions.

If you experience a fault​

Contact Audient Support before returning the product. Audient Support can help diagnose the issue and determine whether physical service is required.

If warranty service is required:

  1. Provide proof of purchase when requested.
  2. Follow the instructions provided by Audient Support.
  3. Contact the original dealer or relevant local distributor when directed.
  4. Arrange the return before shipping the product.

Warranty service is normally fulfilled through Audient's dealer and distributor network in the market where the product was purchased.

Products purchased outside your normal country of residence may need to be returned through the original point of purchase for warranty service.

Out-of-warranty service​

iD44 MKII contains no user-serviceable components. Refer diagnosis and repair to qualified service personnel.

If the product requires service outside the warranty period, contact Audient Support. Where available, Audient's distribution/service network can provide a chargeable repair option.