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Warranty and Service

ASP4816 Classic is now listed by Audient as a Legacy Product. Documentation remains available through Audient's Legacy Products Help Desk section.

Current warranty policy​

The one-year warranty statement printed in the historical Manual v2 is no longer the current Audient warranty policy.

Audient's maintained policy provides a 3-year Limited Warranty from the original purchase date for qualifying products purchased on or after 1 February 2021, with the same three-year term offered retrospectively to qualifying purchases after 1 February 2018. Proof of original purchase is required, and the warranty is not transferable to a second owner.

Warranty processing is normally handled through the original authorised dealer and the relevant local Audient distributor after troubleshooting with Audient Support.

See the maintained policy for the complete terms and exclusions: Audient Warranty.

Legacy service​

For a fault or service query, contact Audient Support first. Repair and spare-parts availability for legacy products can depend on product age, territory and remaining parts availability.

warning

Internal service access exposes the console's electronic assemblies and can result in damage or electrical hazard if carried out incorrectly. Disconnect the IEC mains cable before any internal access, and do not undertake internal work unless you are competent to do so.