Warranty, Service and Contact
Limited warranty
Audient's maintained warranty policy provides a three-year limited warranty for qualifying products from the original purchase date, subject to the current warranty terms and proof-of-purchase requirements.
Because warranty terms are maintained independently of a static manual PDF, always refer to the current policy at audient.com/warranty for the complete terms, exclusions and regional process.
If iD24 needs service
There are no user-serviceable parts inside iD24.
- Contact Audient Support first and complete the requested troubleshooting.
- If the unit is confirmed faulty, follow the return/service route supplied by Support.
- Warranty fulfilment may be handled by the original dealer, local distributor or an approved service route depending on region and purchase circumstances.
- Keep proof of purchase and, where a shipment is required, follow the packaging/shipping instructions supplied for the case.
Support
Visit support.audient.com for current support articles and to contact Audient Technical Support. You can also contact the support team at support@audient.com.
Audient Ltd
Aspect House
Herriard
Hampshire
RG25 2PN
United Kingdom
Continue to Glossary.